Troubleshooting
Q: The system does not work everytime the player shoots to the screen, you have to shoot several times before the system recognized it. What can I can do about it?
A: This usually means that there is too much ambient light changed in the area the system is setup in. In order to fix this please do your best to eliminate all unnecessary lighting and above all no sunlight. Sunlight makes it almost impossible to calibrate the LaserSniper Detector and use the system.
When you have eliminated all unnecessary lighting, right click on the LaserSniper driver icon which is located near your clock on the taskbar.
Adjust the sensitivity slider to a position that makes the system reacts at it's best. The sensitivity slider also has an automatic function, when you drag the slider to the plus and release it. The system will then search for the best position if possible.
Or for a full restore, click on 'Calibrate' to run the calibration program.
Q: There is no laser pulse comming out of my rifles, what can i do?
A: Please locate the battery compartment of the rifle placed in front of the trigger. Take out the battery cover and replace the batteries with new ones. Use 2x AAA Alkaline batteries only.
Q: I have a problem installing the LaserSniper Detector, windows asks for drivers?
A: Follow the Windows New Hardware Installation instructions to setup the hardware. Please choose for an automatic installation of the driver.
When asked for the driver location, select "C:\Program Files\LaserSniper\system\drivers".
Q: My system can not detect the calibration raster properly, what can do I do wrong?
A: Move and adjust the LaserSniper Detector so that it can see the entire projection screen. Otherwise the system can not automaticaly detect all necessary point for a good calibration.
If no autocalibration is possible but the LaserSniper Detector is placed correctly, you can manually calibrate by draging the points using your mouse.
Q: It seems that my LaserSniper Detector is not working properly, the image is not clear but blurry.
A: Turn the lens of the LaserSniper Detector left or right untill it sees a sharp image on your projection screen.
If necessary adjust the LaserSniper Detector settings using the button in the LaserSniper Calibration program.
Q: When I run the calibration I get a white screen, what's wrong?
A: When you get a white screen when running the latest version of the calibration software, you probably have the LaserSniper Detector version 1. This version of the LaserSniper detector is not compatible with the latest software.
Contact our sales department for a offer to get the latest model of the LaserSniper detector.
Q: After 5 -7 rounds the game is stuck and the software needs a restart, what's wrong?
A: It looks like the LaserSniper software get's blocked after some time.
Disable all anti virus software, or tell the software to allow the LaserSniper software.
Q: When installing the LaserSniper software an error message comes up stating a compatibility problem with Windows XP.
A: This is a message telling you that what you are trying to install is not compatible with Windows XP. Click 'Continue Anyway' and the software will continue to install. No harm will come to your system as all of our software has been checked and re-checked to ensure system stability.
Q: I have LaserSniper Detector version 1, and Windows Vista does not install the drivers properly?
A: Use the following steps to install the correct driver for the LaserSniper Laser Detector.
1. Open the Control Panel in the Start menu.
2. Switch to Classic view by clicking Classic view in the left sidebar of the Control Panel.
3. Open System.
4. Click Device Manager in the left sidebar of the System window.
5. Right click the device you want to install or update a driver and select Update Driver Software.
If Windows Vista can't find drivers on Windows Update and you have the drivers on a disk or on the computer you can choose to browse to browse your computer for the drivers.
- Click Browse my computer for driver software in the Update Driver Software window.
- Browse to the location of the drivers
("C:\Program Files\LaserSniper\system\drivers")
and then click Next. - If it finds the drivers Windows Vista will automatically install them for you.
The hardware should be detected as: LaserSniper Laser Detector.
Q: When calibrating my system I don't get a successful auto-calibration.
A: This usually means that there is too much ambient lighting in the area the system is setup in. In order to fix this please do your best to eliminate all unnecessary lighting and above all no sunlight. Sunlight makes it almost impossible to calibrate the LaserSniper Detector and use the system.
Q: What is the ideal distance to setup my projector and LaserSniper Detector?
A: Usually the distance is depending on the size of screen you want to use. Most common and optimal distance for our system is around 4,5 meters.
Q: I have a laptop and I cannot get the desktop image to display onto the projector screen.
A: 1) Ensure that the VGA connectors are securely fastened to both the laptop and the projector. Also verify that the VGA connector that is going to the projector is plugged into 'RGB 1'. The VGA connectors might be colored blue and will have thumb screws that can be tightened, finger tight is fine.
2) Now search for the function key on your laptop. The function key will be located differently for each laptop but should be marked with the letters 'Fn' and is usually in blue. For the most part the function key is normally located in the lower left hand corner. Once you have located the function key look for an icon of either a laptop or a monitor in blue, usually it is located on one of the 'F' keys, located above the horizontal numbers on the keyboard. Once you have located both the function key (Fn) and the other blue colored key press them at the same time. What this does is toggles between the different display modes of the laptop.
3) Keep cycling through the different options until the image is displayed.
Q: Which type of computer can I use with this system?
A: Usually you can use all up-to-date computers with Microsoft Windows to run the LaserSniper system on. For the minimum specifications please take a look at the list below.
512Mb internal RAM,
Intel or AMD processor,
1.5GHz clock speed,
1Gb hard disk,
CD-ROM drive,
2 available USB ports,
Separate video card (minimum 128Mb),
Windows XP and Vista compatible
Sound card
All new computers have the right requirements.
Q: What do I do if my rifle is double/automatically firing during a game/simulation?
A: The reason your gun is double or automatically firing is because of a change of environmental light. The system will automatically adjust it's sensitivity to brighter environmental lights if possible. If not, or when the evironment gets darker you will need to recalibrate the LaserSniper Detector with the environment that you will be using the LaserSniper system in.
Q: What type of projector can I use with the LaserSniper?
A: We support all kinds of projectors, DLP or LCD
For a good projection quality make sure to use a projector with 1500 - 2000 ansi lumens.
Also make sure your projector supports 1024x768 resolution and 4:3 ratio.
Q: What type of projection screen can I use with the LaserSniper?
A: You can use any type of 4:3 ratio projection screens with the system, only make sure it reflects properly.
For fixed installations we recommend fixed frame projection screens, visit our webshop for an example.
Q: What are the room requirements?
A: The complete system requires only little space, making it suitable for any amusement centers like karting-tracks, bowling-alleys, lasergames, FEC's and bars. A room with almost no lighting fits the best for a comfortable playing environment.